Mcdkeys strives to provide our customers with excellent assistance and to provide them with fair return services. To ensure our customers are satisfied with the product(s) they order, we offer a 30 day product guarantee. Within 30 days of delivery, Mcdkeys will refund the full amount, minus the cost of shipping, on new, unopened items. Before returning any product, you must obtain authorization by contacting us by email at firstname.lastname@example.orgMcdkeys will pay the return shipping for incorrect or defective items for any Mcdkeys shipping error. Customers can expect to receive a refund within 2-4 weeks. This estimate includes the shipping time back to our company, an authorization check, and refund processing. Refunds can only be issued in the form of the original method of payment. If you receive an incorrect or defective item due to an error on our part and would like a replacement, Mcdkeys will pay the return shipping price for the incorrect item and ship the correct item out to the customer via upgraded shipping. Subscriptions require a 30 day notice of cancellation.
For electronic delivery, Mcdkeys will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, Mcdkeys will refund the purchase price of the product in the form of the original method of payment.
Open License – Mcdkeys may charge a 15% restocking fee on Open License orders that have been submitted to distribution or fulfilled. All cloud and Volume licensing solutions do not qualify for the retail marketing discount we will however work with you to get the lowest pricing possible in the market.v Retail Licenses – Mcdkeys may charge a 15% restocking fee on retail orders that have been fulfilled. Anti-Virus – Mcdkeys may charge a 25% restocking fee on Anti-Virus orders that have been fulfilled. Microsoft Office 365 – Non-Refundable! We are unable to send these account back to Microsoft so we cannot refund any Office 365 purchases. Requires 30 day notice of cancellation.
Please note that we cannot accept cancellation of digital downloads once the product key has been activated or attempted to be activated on Microsoft Online