FAQs

Quick answers to the questions we are asked most often about ordering, delivery and activation.

How will I receive my product key?

Your key is sent to the email address you enter at checkout, usually within minutes of your payment being confirmed. If you cannot see it, please check your spam or junk folder.

Are your licence keys genuine?

Yes. Every key we sell is a genuine Microsoft licence key that activates directly with Microsoft.

How do I activate my key?

For Windows, open Settings, go to Activation and choose Change product key. For Office, enter the key when prompted during setup. If you get stuck, our support team will guide you step by step.

What if my key does not work?

Contact us with your order number and a screenshot of the error. We will help you activate it, and if it still cannot be activated we will replace or refund it in line with our Refund Policy.

Do you ship physical products?

No. All products are digital and delivered by email, so there is no shipping fee and nothing to wait for in the post. See Shipping & Delivery for details.

Which payment methods do you accept?

We accept major credit and debit cards and the other payment options shown at checkout. All payments are processed through a secure, encrypted checkout.

Can I use one key on more than one PC?

Unless the product page says otherwise, each key is for one device.

How can I contact support?

Email support@mcdkeys.com, use the live chat on this site, or send a message from our Contact page.